Overview
We accept return requests within 30 days of the delivery date for eligible products.
To qualify for a return, items must:
- Be unused and unworn
- Be in their original condition
- Include all original packaging and certificates (if applicable)
- Be accompanied by proof of purchase
Customized, engraved, resized, or personalized jewelry cannot be returned unless the item is defective or damaged upon arrival.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing generally takes 5–10 business days, depending on your payment provider.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We are happy to replace products that are:
- Damaged during shipping
- Defective upon arrival
- Incorrect items received
Please contact our customer support team within 7 days of delivery. Once approved, we will arrange a replacement as quickly as possible.
Gift Orders
If your purchase was marked as a gift and shipped directly to you, you may receive store credit equal to the value of the returned item.
If the gift was shipped to the original purchaser, any approved refund will be issued to the original payment method used for the purchase.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The incorrect item was delivered
- The product was damaged during transit
We recommend using a trackable and insured shipping service. Aurelia Stone Lab LLC cannot be responsible for items lost or damaged during return transit.
Need Help?
If you have any questions regarding returns, refunds, or exchanges, our support team is ready to assist.
Email: khatanavikram789@gmail.com
Phone: +1 (774) 760-6687
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Business Address: 418 Broadway Ste R Albany, NY 12207, United States